TrustRadius Insights
Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and …
Overview
What is Solutionreach?
Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.
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Product Details
- About
- Tech Details
What is Solutionreach?
Solutionreach Video
As a savvy office manager, you can leverage reminders that are personal, targeted, and automated to keep your schedule full and your patients healthy.
Save time and generate revenue, with automated recall from Solutionreach!
Solutionreach Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(23)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and notification processes. Users have reported that the software is highly customizable and easy to use, allowing for effortless appointment confirmation without phone calls. This feature has not only reduced no-show rates but also increased office visits. The ability to customize reminders in Spanish and edit message content has been particularly valuable. In addition, Solutionreach provides a range of features such as online scheduling, two-way texting, webinars, blogs, and an education center to keep users informed and educated.
Dental and healthcare organizations have found Solutionreach to be a valuable tool in solving time management issues. The software's text and call notifications have proven to be particularly useful in improving patient visit retention, communication efficiency, and overall organization. By automating appointment reminders, material notifications, and facilitating easy patient communication, Solutionreach saves a significant amount of time and effort for users. It also offers valuable services and products that benefit medical offices in terms of patient engagement, appointment management, marketing strategies, and patient satisfaction.
While the product has received positive feedback for the value it brings to dental practices by keeping schedules full and confirmed, reducing no-shows and cancellations, engaging with patients, and streamlining operations to save time. Some users have expressed frustration with the lack of support from the company. Despite this drawback, Solutionreach is still highly valued by staff members and considered an invaluable tool in their daily clinic operations. Overall, Solutionreach offers an effective solution for improving office efficiency, enhancing patient engagement, and optimizing time management for dental practices and healthcare organizations alike.
Users frequently recommend utilizing Solutionreach's patient communication features fully, such as two-way texting, reminders, and recall. They also suggest taking advantage of the training videos and services like Conversations. Additionally, users recommend reaching out to Solutionreach's help desk for assistance and issue resolution. Overall, Solutionreach is highly recommended for its helpful features, ease of use, and excellent customer service. Many users highlight Solutionreach's great customer service as a key recommendation that sets it apart from other options in the market.
Attribute Ratings
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
May 01, 2018
Solutionreach A+
We use Solutionreach mostly for automated outreach. It sends reminders and confirms appointments for our dental practice and has saved us so much time in phone use, which has freed our time up to spend with patients in the office. Their customer service has also been very helpful any time we have needed something additional.
- Automated outreach
- Customer service
- Tech support
- Cost
April 30, 2018
High five and Two thumbs up for Solutionreach
We use Solutionreach in our front office, although I am the primary user because I am the scheduling coordinator. Solutionreach has helped us communicate with our patients in a way we never did or could before. Patients like the ease of confirming their appointments without the inconvenience of having to answer a phone call...and we have the convenience of knowing their appointment is confirmed without taking up our time or the patient's time with an unnecessary phone call.
- Great customer service
- Ease of use, especially now with SR unplugged and the help center. They continue to help me learn and show me new things I may not have known.
- Communication, communication, communication!!! Excellent
- Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
- Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
April 26, 2018
The best of the best!
Score 10 out of 10
Vetted Review
Verified User
Our office started using Solutionreach (SR) in 2013 after using two other products that were advertised to do what SR does. One did not last the trial period and the next we did sign up with; however, we were able to get out of our contract due to the fact they were unable to deliver on all of the promised services. Since we have been with SR it has made a HUGE impact on the efficiency and time management in our office, not to mention cut costs for us when it comes to purchasing postcards, stamps, and employee time to process each recall or notification needed.
- SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
- You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
- This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
- Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
- It does take some setup but the SR customer service team has not failed us yet and walk you through everything. I would gladly refer this company to any doctors’ office!
April 25, 2018
A text a day keeps the no-shows away!
Score 9 out of 10
Vetted Review
Verified User
We use Solutionreach every single day in every aspect of our dental practice! If it weren't for the automated text, email and call reminders, it would take a lot more time to keep the schedule full and confirmed. It has helped cut down our no-shows and cancellations significantly! Then, in those times that we do have a cancellation or change in the schedule, SR offers the ability to send a mass text to overdue patients letting them know we have some time available. By using SR, we are not only connecting and keeping our current patients happy, but we are also able to catch those patients that are falling through the cracks, and wow our incoming new patients with the ability to do things other offices can't.
- Sending out weekly, daily, and hourly appointment reminders via text, email and phone call.
- Their customer service reps are almost always available right when you need them, and are very easy-going and helpful.
- This service changes the game for our office! It sets us apart from many other offices who can't offer the services that we can with SR. I mean how many of you can currently TEXT your dental office directly?! We can! :)
- Although I absolutely love SR conversations, it still has quite a few bugs. One example would be showing a message pop up over and over, even though you've already viewed it.
Score 9 out of 10
Vetted Review
Verified User
Solutionreach helps us engage with our patients, manage appointments, generate reviews and keep our patients up-to-date with what is going on in our practice. We use Solutionreach throughout the whole office. The front desk using Solutionreach to confirm appointments, send patient recall messages, and process appointment requests. The optical [department] uses Soltuionreach to notify patients that their glasses or contacts are ready for pick up. The administrative staff uses Solutionreach to manage our online presence, send out newsletters, gather and respond to reviews. The automation of certain tasks has been invaluable to our private practice and our small staff. We save hours each day not having to make calls to our patients. The ability to text our patients, and chat with them over text has been amazing. It really has helped us stay relevant to this new generation of patients who do practically everything through their smartphones.
- Very user-friendly portal. Their dashboard allows us to quickly see how well Solutionreach is running.
- Daily Schedule management. By integrating with our Patient Management System, we are able to pull up the daily schedule on the Solutionreach website and it allow us to see what information we still need to gather from the patient in order to best communicate with them.
- Solutionreach Smart Reviews has allowed us to generate higher ratings on Google, Yelp, and Facebook.
- The Newsletters can still use some improvement. The templates available are difficult to use and are hard to customize.
- Newer features still have lots of bugs when they are released. While we can understand this is what happens with all new products, the turn around time to get a new feature to where it needs to be seems longer than average.
April 25, 2018
Reach for Solutionreach!
We use it daily and dozens of times during each workday! It is used by the whole clinic/organization. It solves many of our time management issues. The text and call notifications are alone worth it. We do not have to spend hours a day on the phone calling patients for various reasons. It keeps us up to date and organized. It also allows us to reach out to our patients as a group or groups within groups for varieties of communication purposes.
- Customer service is amazing.
- Helps our clinic manage our time more efficiently by taking out a lot of busy but necessary tasks.
- Allows us to communicate more effectively with our patients in ways that are more convenient for both them and our clinic.
- The only issue we have had is Solutionreach (SR) communicating with our PM software but the issue has been fixed by SR when the problem arose.
April 25, 2018
Greatest PRM Ever
Score 10 out of 10
Vetted Review
Verified User
We are absolutely thrilled with Solutionreach (SR); from SR Schedule, SR Conversations, and the recall feature, the newsletters. You name it and it has made our practice run so much more smoothly and has also been such a time saver.
- SR Surveys is great for getting feedback from the patients on their visit and if there are any areas that we need to work on.
- SR Reviews has made it super simple for patients to leave us a review on Yelp and Google.
- Being able to make criteria groups to send focused messages and newsletters to is also a benefit.
- Solutionreach is great at fixing areas that are lacking. I was having difficulty creating a criteria group based on diagnosis code and I called and spoke with Taylor and the staff at Solutionreach was able to correct this and I am now able to create the criteria group I wanted based on patient diagnosis codes.
April 25, 2018
Seeeee my Review :)
Score 10 out of 10
Vetted Review
Verified User
We use it here at our dental office. We are a private practice and so its only being used here in the office. A big thing is it frees up our time since Solutionreach does a lot of the confirmations for us; we are able to reach patients through the newsletters and much more.
- The customer service is just phenomenal. They are always bubbly and ready to help.
- They keep updating and upgrading their products. Constantly coming out with new stuff.
- Can't thing of anything.
April 24, 2018
Solutionreach at your reach
Score 10 out of 10
Vetted Review
Verified User
We are currently using Solutionreach across our whole organization. It has helped us with the always present problem in the Dental/Healthcare field of unfilled and no show appointment times. We have been able to add about $3,000.00 to our production just this year so far alone using the simple automated systems on Solutionreach.
- Confirming your already scheduled appointments. They will continue to reach out on your behalf to your patients/clients until they receive confirmation that they will be at their scheduled time.
- Helping to fill openings in your schedule. By using the SR schedule feature you are able to add a simple schedule now feature on your web page as well as in all your correspondence with patients. This makes it simple for them to get the appointment booked while they are lounging at home at more convenient times then what you may be available to call.
- SR conversations is also a wonderful way to reach out to your patients. In today's world just about everyone uses smart phones and prefers the quick text message to the phone call. This system allows you to do just that with your patients on a secure network.
- I honestly have not had an experience with Solutionreach yet that has caused me to feel there is any area that needs to be done differently.
Score 10 out of 10
Vetted Review
Verified User
At our pediatric dentist office, 2/6 employees use Solutionreach (the two ladies that are in charge of the front office area). It helps us by confirming appointments for us instead of us calling each and every patient.
- For confirming appointments there are multiple options on how the message can be delivered and what the message says.
- SR Reviews is a great option to get feedback on your business. It is great that they already have a template made up and all you have to do is press send.
- I REALLY wish that SR Reviews were more financially friendly or even included in our package. It was a great feature that we just did not want to pay for.
- The group message area could use some attention. I have had multiple messages not go out and then I had to take the "long way" around to get them to send.
April 24, 2018
We Love Solutionreach!
Our whole office uses Solutionreach. Let me tell you, it saves so much time and effort!! From automated text message appointment reminders to informing patients that their materials have arrived. It is THE BEST! It makes communicating with patients easier than ever before. I am so impressed with the software, not to mention their customer service. Awesome all around!
- Sends automated appointment reminders
- Makes scheduling a breeze
- Allows patients to write reviews as soon as they leave the office
- When patients disable text or email reminders, even if it's an accident, we can not re-enable them. We have to send an email for them to change their preferences. It isn't terrible, but it would be quicker if we could fix it for them.
April 17, 2018
Multi-Functional Advanced PRM Software
Great resource to benefit businesses, as well as, patients. They have options to change reminders to Spanish and edit exactly what goes out via text or email. Very customizable and effortless. There is an online scheduler, conversations (two-way texting - even to non-patients) a community, webinars, and blogs so you always know what you're doing and can educate yourself if not. These also provide an education center to learn more about the software. Surveys are given to help improve their side of it too.
- English to Spanish translations
- Online scheduling
- 2 Way texting
- Recare reminders
- Appointment reminders
- Newsletters
- There are some things that are a little hard to use. For example, they have incorporated a "Pre-Med" reminder and "Pre-visit Instructions" that is difficult to figure out how to set it up, even with help. It should be more streamlined to where reminders are geared toward specific procedures automatically.
- I wish it sent patient's TX plan info and educational videos
- There is an immediate reminder, but it's not very immediate it's only when it syncs, every 2 hours. SO if there are changes in appointment dates or times, there isn't an immediate message sent out.